• Property managers welcome BondsOnline


    photo-guy-on-laptopProperty managers have welcomed the new ‘BondsOnline’ system which makes the transaction with bonds faster and easier.

    REIWA president David Airey said many tenants had experienced the frustration of not being able to get their bonds back quickly when they left a rental property, but the new system should cut waiting times to 48 hours.

    “It can be hard for tenants, especially those on low and fixed incomes, to move from one rental property to another if they cannot access their original bond money. Often this can take between eight and 12 days, with some paper-based processing taking up to a month.

    “Now that the median rent in Perth is around $420 per week, a typical bond is currently $1,680 which is a substantial amount of money for a tenant to have to have to come up with. This will be a much better system to ensure that the tenant’s money is back with them at the earliest opportunity,” Mr Airey said.

    Commerce Minister Michael Mischin said the new secure electronic transaction system for lodging bonds with the Bond Administrator eliminates the amount of paperwork required, therefore reducing administration, data entry and printing costs to real estate agents and the Government.

    “The new BondsOnline has been successfully trialled for the past five months by a group of real estate agents nominated by REIWA who have provided extremely positive feedback. They report that eliminating the need to process paperwork increases efficiency and productivity of their business while reducing costs and red tape. The system has been designed so it can be easily integrated into an agency’s property management software.

    ‘BondsOnline’ operates in a similar way to online banking, with the real estate agent setting up the bond transaction for each tenant. Each tenant logs into the system and confirms the transaction using their email address and mobile phone number as their unique identifiers, which replaces the need for paper forms.

    “There are safeguards in place to ensure that the bond money is only released when the agent and the tenant agree on the amount to be returned. Any bond disputes still need to be settled in the Magistrates Court,” the Minister said.

    Mr Airey complimented REIWA property managers for their 'great work' with the Minister's office to advise on and then trial BondsOnline to a successful outcome.

    Electronic Bond Lodgement

    The process for lodging a tenant’s security bond has now entered the digital revolution.

    We have been liaising with the Bond Administrator on your behalf so that bonds can be lodged directly through REI Forms Live. We estimate that up to 10 minutes of your time will be saved for each lodgement process.

    Once you have completed a residential tenancy agreement on REI Forms Live, you will be able to simply submit those details directly to the Bond Administrator without having to enter all of the information again onto a lodgement form.

    Once the tenant agrees to the lodgement, via a text message on their mobile phone, you can then authorise the disbursement of the bond from their trust account to the Bond Administrator.

    The tenant will receive confirmation via email from the Bond Administrator that their bond has been lodged.

    The same simple process is currently being developed for variations and disbursements.

    We are also developing an electronic system for a prospective tenant to lodge an electronic tenancy application with the property manager. We will keep you informed on these new developments.

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