Author: REIWA President Damian CollinsFor many West Australians, navigating their way through real estate transactions can be complex and challenging to determine their individual rights and responsibilities when it comes to dealing with property issues. In 1982, REIWA launched a public information service to assist buyers, sellers, tenants and landlords to understand their property journeys. This valuable service allows members of the WA public dealing with a REIWA agent to find answers to their real estate queries and concerns. Volume of callsBetween 1 January and 1 August this year, more than 11,900 calls have been placed to the REIWA Information Services. During these calls, West Aussies are seeking clarification and assistance from the Institute on a range of real estate matters. As the WA market has slowed these past few years, the REIWA Information Service has seen call volumes increase and this year especially with the temporary changes that were made to the Residential Tenancies Act (RTA) during the COVID-19 pandemic. Rental market enquiriesResidential property management continues to be the most common topic the public ring about, with 70 per cent of all phone calls for the year to date received from tenants and landlords. The remaining 30 per cent of calls have generally related to residential sales. When it comes to WA tenants, they most commonly call REIWA to discuss the early termination of their rental lease. However, since the temporary changes were made to the RTA, these have shifted to enquiries about the moratorium on evictions and what to do when they are unable to pay rent due to financial impacts of COVID-19. Landlords, on the other hand, most commonly call to seek information on a tenant’s obligation to pay rent (especially since the COVID-19 outbreak), to find out how the court system works in order to claim damages and to clarify their rights around abandoned goods. Residential sales enquiriesLooking at the calls relating to residential sales, buyers who call, generally do so to get information about their obligation to obtain finance approval within a period of time and to clarify their rights for the pre-settlement inspection. While WA sellers most frequently ring to find out about the settlement process, satisfying contractual conditions and to discuss buyer requests which are not addressed in the contract for sale. More informationWhen you call up, you are given direct access to local property experts who can educate you on areas you’re unsure about and help resolve any tricky property matters you might be facing. If there is an aspect of your real estate journey that you are unsure of or need more information, reach out to your REIWA sales agent or property manager. Alternatively, you can contact the REIWA Information Service on 9380 8200 for assistance.